IT support in Spain for UK companies: how to choose a local IT partner

Why IT support in Spain is different when you manage it from the UK

From the UK you can manage accounts, licences and cloud services. What you cannot do remotely is plug in a switch, swap a broken printer or check why the shop Wi-Fi drops at 11 every morning.

Spanish carriers, landlords and building managers also work their own way. A local partner who already knows them saves days on every job.

What a local IT partner in Spain should cover

Before you compare prices, check that the provider can take on the whole job:

• Setting up the site: network, Wi-Fi, Firewall, workstations, printers and POS.
• On-site support when something has to be touched, not only remote help.
• Coverage wherever you open, including the Canary and Balearic Islands.
• Working with your UK IT team or provider, following your standards.
• Dealing with Spanish carriers and suppliers for you.

Questions to ask before you sign

Who is my single point of contact, and how do they report back to us? How is each visit documented? What is included in the monthly fee and what is billed separately, such as licences, parts and hardware?

Ask for real cases similar to yours. A provider that has rolled out and supported retail or multi-site clients in Spain will answer these questions without hesitating.

How iDeo works with UK and international companies

We act as your IT hands in Spain: one point of contact, technicians across the country and a record of every intervention your UK team can check. We have been doing this for 18 years, with more than 800 clients in Spain, and we protect client data with biometric access control in our offices.

We have rolled out and supported POS and store hardware nationwide for Place IN, and provide contractual 24-hour IT support for Basic-FIT gyms. Both are published in our case studies.