The starting point
The requirement extended beyond one device.
Quick-service restaurants depend on a chain of devices: kiosk, kitchen screen, printer, order display. One weak link and the queue grows. The master franchise in Spain wanted every restaurant fitted to one standard, wherever it is.
One point of contact: the master franchise's IT department. They define the standard and approve; iDeo does the on-site work, tests the full order flow and documents each visit so the IT team can check it from headquarters.
What iDeo delivers
- 01Planning each visit with the master franchise's IT department
- 02Self-service kiosks for ordering and payment
- 03Kitchen display systems (KDS) showing orders in sequence
- 04Order status screens for collection
- 05Receipt printers installed and connected
- 06End-to-end test from kiosk to kitchen to collection screen
- 07Approval by the client's IT team and a documented visit report
Operational outcome
Burger King's master franchise in Spain relies on one technical partner that installs, tests and documents the restaurant technology, approved by its own IT. Guests order, eat and leave; the technology stays out of sight.
Managing a similar operation in Spain?
Tell us what your Spanish locations need.
We define the local scope with your central team and document every intervention.