The starting point
The requirement extended beyond one device.
Basic-FIT operates a distributed network of clubs whose users, hardware and software licences need local IT coordination in Spain. Some clubs operate 24/7, so the support model must follow the business operation rather than standard office hours.
iDeo acts as the IT department for Basic-FIT in Spain. One local team coordinates user and club support, hardware and licences, with a 24-hour service contracted specifically for this operation from Monday to Sunday.
What iDeo delivers
- 01IT support for users and clubs across Spain
- 02Hardware support and coordination
- 03Management of software licence requirements
- 04Incidents that affect club operations and business continuity
- 05Contracted 24-hour coverage from Monday to Sunday
- 06A single local point of contact and a record of each intervention
Operational outcome
Basic-FIT has a local IT function for its Spanish operation, covering clubs and users through one team. The 24-hour Monday-to-Sunday service is contracted for Basic-FIT's operating model and is not a universal condition of iDeo services.
Managing a similar operation in Spain?
Tell us what your Spanish locations need.
We define the local scope with your central team and document every intervention.