The starting point
The problem was not confined to one component.
A network of gyms operating 24 hours needs to address incidents affecting its activity within a service framework defined for that operation.
iDeo provides coverage in Spain under a specifically contracted 24-hour service, with the conditions and SLA agreed for Basic-Fit.
What iDeo delivered
- 01Support for incidents with operational impact
- 02Coverage for gyms in Spain
- 03Technical coordination adapted to 24-hour open facilities
Verifiable outcome
The network has coverage designed for its operating hours and model. This 24-hour service is a modality contracted by the client; it is not a universal part of iDeo's services.
Facing a similar challenge?
Tell us where the operation is getting stuck.
We review the starting point and set out a clear technical route.